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Archive for the ‘Marketing’ Category

Survival Guide for the Air Charter Industry

Friday, July 30th, 2010

exechartThe economy has been in slump for some time, and while there are signs of improvement, the recovery is not here quite yet. Unfortunately, aviation has taken a disproportionate hit during these tough times, undeservedly positioned by the media as a prime example of corporate excess. Automobile executives flying corporate jets to Senate hearings only added fuel to the fire, and flamed an anti-aviation agenda in the news media.

Even those not hard hit by the economic downturn feel it is bad taste to flaunt their wealth. For example, a neighbor is installing an in-ground pool in their backyard, but won’t even allow the contractor to place a lawn sign advertising the pool company.

Aircraft Charter Especially Susceptible in Tough Times

In good economic times, wealth expands, allowing discretionary dollars for private jet travel. During a recession, the opposite occurs, and because aircraft and infrastructure costs remain fixed despite the economic climate, an extended downturn can have a major impact on an air charter company’s ability to sustain itself. Air charter companies have been especially hard hit, with a number of high profile companies like JetDirect going bankrupt as a result.

Effective Marketing Provides Survival Strategies

In tough economic times, aircraft charter companies that are able to maintain – even increase their marketing and sales efforts and implement an effective marketing program – are those best able to weather the storm,  emerging even stronger when the economy eventually improves. And it will.

Aircraft Charter Industry’s Survival Strategy

PART I: Utilize cost-effective marketing tools

The first part of the air charter survival strategy during these challenging times is to utilize low-cost marketing tools that can have an immediate impact in generating sales. Look no further than your website.

1. How easy is it to book a flight or request a quote from your website? Some air charter websites have the ability to book right from the homepage. Prospective customers may visit two or three websites. The one that makes it easiest for them wins their business. Is your website optimized for search engines? Will a prospective customer find you via a Google, Yahoo, or Bing search for air charter in your particular city? If you type “aircraft charter (your city)” into Google and your website does not appear in the first three pages, then you are at a definite disadvantage to those competitors that appear high in the search ranking.

2. Are you active in industry groups that serve aviation and industries that use air charter services? Networking is still a great, low-cost way to meet new prospects and build a network of associates who can refer business to you.

3. Are you getting your story out to the press on a consistent and frequent basis? An on-going public relations campaign is another relatively low-cost, but effective way to build awareness for your air charter business with prospective new customers.

PART II: New Opportunities Exist, Find Them!

Lady Gaga Catching A Flight In London (USA ONLY)The second part of the survival strategy is to be on the lookout for new opportunities – even when the market turns south.

1. Corporations that have eliminated flight departments. Many of the aforementioned automakers have sold off their corporate jets, and closed or reduced flight departments. However, these high-level business executives will not fly commercial if a practical charter alternative is made known to them.

2. Individuals who have sold their private jets. Like those celebrities that have traded Humvees for a Tesla, owning a private jet these days is considered much too bourgeois. But Lady Gaga must travel, and she’s not going to feel comfortable in one of her crazy outfits, even if she flies first-class.

3. Companies sending teams of people on location. Any company that needs to send a team of employees to service a client’s needs on location is going to find air charter an attractive and cost effective alternative to commercial air travel. Research engineering and consulting firms or other industries that need to transport teams of staff to the same locale.Reach out to them and show them how a private charter flying direct to their destination can provide considerable savings in cost and time.the time savings and cost savings of flying direct on a charter is quite attractive to the bottom line.

4. Companies doing business in locations not served by major airports. If a business executive needs to book connecting flights into regional, rural or secondary airports,the cost factor for commercial flying rises exponentially. Educate these companies about the savings air charter can provide in terms of money and time when travelling to regions not served by major airports.

Community Outreach Can Help Your Business Take Flight

Tuesday, May 4th, 2010

GTF-372Flight school Dolphin Aviation, and Michele Raines, pilot and founder of Miss Aerial, an on-line community empowering women in aviation, recently sponsored Girls Take Flight, a week-long event of aviation learning for Girls, Inc. of Sarasota County, Florida at the Sarasota-Bradenton International Airport.

The girls learned about aviation careers, demoed a flight simulator, toured the flight school, went on a plane ride, and received free aviation accessories such as logbooks, stickers and pins. A variety of aviation companies partnered to contribute the necessary resources for this successful community outreach.

While the girls learned plenty, the participating aviation companies learned important marketing lessons as well. The simple-give back program to the community was picked up by several local TV stations and newspapers called for interviews and photographs. The coverage was so great that the program is being expanded to include regional high schools in the area for next year. And Dolphin Aviation has seen a tremendous amount of interest and inquires from the event.   This is a great example of how giving back to the community earns you much more in the long run.

This kind of public relations event can have an immediate and measurable impact on your business.

Think outside the marketing box, and see what you can give your community. The right event, planned properly can provide invaluable exposure for free. And change the lives of a group of girls.

Don’t be Impulsive with Social Media Marketing

Wednesday, March 31st, 2010

“Social media is like teen sex. Everyone wants to do it. No one actually knows how. When finally done, there is surprise it’s not better.”

Avinash Kaushik

Social media (i.e. Facebook, Twitter) is in vogue among connected consumers and many companies are hoping to capitalize on this marketing avenue to promote their business. I was curious to know how effective (or not) social media has been for other marketing aviation professionals — are they truly walking the walk, rather than talking (tweeting) the talk — I recently posted the above quote on LinkedIn to learn what experiences my colleagues have had using Social Media.

Troy B. reported, “Frankly, we’re loving it. . . When I reach someone who buys an airline ticket, parks in on-airport parking, purchases food, beverages and a magazine, brags about our WiFi and speedy screening lines, and plans to do it again soon — all based on info I’ve tweeted — I start to like the results.”

However, some are not 100% confident in this colleague’s social media experience.

“… there are a great many people who have learned the hard way that the medium is far less benign that was first assumed,” said Ronald K. “A lesson of both teenage sex and social media is that both are best done with adequate protection in place.”

I agree social media can often be impulsive, not to be taken lightly with its implications, and often times regrettable, not unlike teen sex.

And also concede that as a customer service tool, social media may well be worth the time and effort, especially for brand/image sensitive businesses. However, many of my own clients are in B2B space, and I hesitate to recommend Facebook or Twitter as a marketing tool because it is hard to quantify its effectiveness. I know from experience placing an ad for these clients will make the phones ring, and public relations will build awareness.

Steve E. said, “If you compare dollar-to-dollar spending, I’ll take social media over standard media any day as the immediate discussion that ensues is direct and instant and something that far exceeds anything standard advertising has to offer.”

But how well will social media generate new businesses as compared to traditional media is the question I need answered before recommending social media to my clients.

Allow me this hypothetical:

Using traditional marketing tools, say I run a 6-month, $10,000 advertising campaign for a client in a trade publication reaching their target audience. Assume this campaign generates 100 leads and the client closes 10. The cost per new customer acquisition is $1,000.

Alternatively, the client contracts to develop and monitor a social media program. We spend on average one hour a day building their network, making posts, responding to queries and, at the end of six months, the program has also yielded 10 sales. Assuming $100 per hour is charged (social media needs to be monitored by qualified staff, thus a higher per hour fee), then the cost to the client is $13,000! (5 hrs/week over 26 weeks = 130 hours x $100/hour). This is significantly higher than traditional advertising.

Granted, one can argue with my numbers in my hypothetical example, but to do social media effectively, you have to commit to high level of time management, and you also need to highly capable people managing your social media programs (otherwise more harm than good may be generated). With these facts in mind, social media may not be the holy grail of marketing as many proponents suggest.

Social media has a definite role in marketing, such as customer service and company announcements. But as an effective sales generating tool, I remain skeptical. I continue to encourage my clients to wait before they act impulsively and regret it.

Much like I advise the teenagers in my life.

SportCruiser Rebranded as PiperSport

Tuesday, January 26th, 2010

Piper enters the Light Sport Aircraft Market

Piper entered the Light Sport Aircraft market with its announcement at last month’s Sebring Expo of an exclusive licensing and marketing agreement made with Czech Sport Aircraft for the SportCruiser light sport aircraft manufactured in the Czech Republic. The deal gives Piper a low-wing LSA to compete with the other prominent entry in this market, Cessna’s Skycatcher.

The financial stability of Czech Sport Aircraft was sales killer

In my dealings with buyers considering the SportCruiser, the financial stability of Czech Sport Aircraft company was a stumbling block. The original SportCruiser manufacturer, the Czech Aircraft Works founded by American Chip Erwin declaring bankruptcy in 2008. The company was take over by Slave Capital, renamed Czech Sport Aircraft and Martin Zikes was installed to run the company. Sales still flounder due in part to the global recession and also to linger doubts about financial solvency of the the company. No one wanted to buy a plane from a company that may be out of business in a year.

Piper and Czech Sport Aircraft have hit a home-run

With the deal, both companies may have hit a home-run. Piper gets a one of the top LSA in the market to add to their stable of aircraft without the costs Cessna incurred (and bad press) in development of the Skycatcher. The Czech Sport Aircraft company now has a solid partner in Piper to handle worldwide distribution and sales with an established dealer network.

Piper CEO Kevin Gould introducing the new PiperSport during the U.S. Sport Aviation Expo in Sebring, FL recalled, “Seventy-five years ago, Piper offered an aircraft that was easy-to-learn in, fun-to-fly, and affordable,” Gould said. “The PiperSport has the same characteristics, and it will have the same impact on aviation. It’s a blast to fly, and it will lead people to fall in love with our sport and our industry.”

Will Piper fully embrace an aircraft not actually made by them

One issue I see is how strongly will Piper and its dealers with fully embrace and support an aircraft not actually made by them. In addition, the margins on the PiperSport will be much lower for dealers, who may be much more interested in selling the million dollar Piper Meridians and Matix. Another issue is whether Piper will continue to provide service and support for SportCruisers already in the market.

In spite of these issues, on the surface, with the backing of Piper, the SportCruiser, rebranded as the PiperSport should have a great future.

Hey Jet Blue! Let’s Be Friends!

Monday, December 14th, 2009

JetBlue is getting very, very friendly!

JetBlue, long considered the social media maven with nearly 1.5 million followers on Twitter…but what’s this? A measly 60k on Facebook??? This can’t be! So what’s the popular airline kid to do when they have no friends?

Easy, bribe them!

JetBlue is doing just so, and dang it, everyone is wishing they did it first, but will undoubtedly follow suit. Sooner rather than later, but we, the wannabes frantically friending JetBlue will end up the winners regardless.

Here’s the deal: JetBlue Facebook wants more friends, and to get them, they’re offering a carefully engineered campaign to add more – a lot more, quickly and with as much PR as possible.

A fan focused campaign, named buffet-style All-You-Can-Jet Fan Sweepstakes thrives on the age old gimmick of FREE STUFF. What’s old is new again!

Become a facebook fan and you can win free round-trip tickets, comped airfaire and a vacation for you and — get this — three friends for 5 days and 4 nights. Or, the grand prize of unlimited free travel on JetBlue for a year. A YEAR!

Simple and easy: a marketing dream come true. Become a fan of JetBlue and submit a ballot via the JetBlue Sweeps Page tab.

JetBlue gets the friends they’re looking for, and we get the chance to dream a little dream of traveling on someone else’s dime.

Hey, that’s what friends are for, right? (Up to 73k at this posting…and counting!)

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