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Archive for the ‘Airport Marketing’ Category

Survival Guide for the Air Charter Industry

Friday, July 30th, 2010

exechartThe economy has been in slump for some time, and while there are signs of improvement, the recovery is not here quite yet. Unfortunately, aviation has taken a disproportionate hit during these tough times, undeservedly positioned by the media as a prime example of corporate excess. Automobile executives flying corporate jets to Senate hearings only added fuel to the fire, and flamed an anti-aviation agenda in the news media.

Even those not hard hit by the economic downturn feel it is bad taste to flaunt their wealth. For example, a neighbor is installing an in-ground pool in their backyard, but won’t even allow the contractor to place a lawn sign advertising the pool company.

Aircraft Charter Especially Susceptible in Tough Times

In good economic times, wealth expands, allowing discretionary dollars for private jet travel. During a recession, the opposite occurs, and because aircraft and infrastructure costs remain fixed despite the economic climate, an extended downturn can have a major impact on an air charter company’s ability to sustain itself. Air charter companies have been especially hard hit, with a number of high profile companies like JetDirect going bankrupt as a result.

Effective Marketing Provides Survival Strategies

In tough economic times, aircraft charter companies that are able to maintain – even increase their marketing and sales efforts and implement an effective marketing program – are those best able to weather the storm,  emerging even stronger when the economy eventually improves. And it will.

Aircraft Charter Industry’s Survival Strategy

PART I: Utilize cost-effective marketing tools

The first part of the air charter survival strategy during these challenging times is to utilize low-cost marketing tools that can have an immediate impact in generating sales. Look no further than your website.

1. How easy is it to book a flight or request a quote from your website? Some air charter websites have the ability to book right from the homepage. Prospective customers may visit two or three websites. The one that makes it easiest for them wins their business. Is your website optimized for search engines? Will a prospective customer find you via a Google, Yahoo, or Bing search for air charter in your particular city? If you type “aircraft charter (your city)” into Google and your website does not appear in the first three pages, then you are at a definite disadvantage to those competitors that appear high in the search ranking.

2. Are you active in industry groups that serve aviation and industries that use air charter services? Networking is still a great, low-cost way to meet new prospects and build a network of associates who can refer business to you.

3. Are you getting your story out to the press on a consistent and frequent basis? An on-going public relations campaign is another relatively low-cost, but effective way to build awareness for your air charter business with prospective new customers.

PART II: New Opportunities Exist, Find Them!

Lady Gaga Catching A Flight In London (USA ONLY)The second part of the survival strategy is to be on the lookout for new opportunities – even when the market turns south.

1. Corporations that have eliminated flight departments. Many of the aforementioned automakers have sold off their corporate jets, and closed or reduced flight departments. However, these high-level business executives will not fly commercial if a practical charter alternative is made known to them.

2. Individuals who have sold their private jets. Like those celebrities that have traded Humvees for a Tesla, owning a private jet these days is considered much too bourgeois. But Lady Gaga must travel, and she’s not going to feel comfortable in one of her crazy outfits, even if she flies first-class.

3. Companies sending teams of people on location. Any company that needs to send a team of employees to service a client’s needs on location is going to find air charter an attractive and cost effective alternative to commercial air travel. Research engineering and consulting firms or other industries that need to transport teams of staff to the same locale.Reach out to them and show them how a private charter flying direct to their destination can provide considerable savings in cost and time.the time savings and cost savings of flying direct on a charter is quite attractive to the bottom line.

4. Companies doing business in locations not served by major airports. If a business executive needs to book connecting flights into regional, rural or secondary airports,the cost factor for commercial flying rises exponentially. Educate these companies about the savings air charter can provide in terms of money and time when travelling to regions not served by major airports.

Westchester Aviation Association Proves No Plane, No Gain

Wednesday, June 30th, 2010

Regional and smaller airports are under constant pressure from encroaching development, noise complaints, environmental issues, and over/under utilization, with the ultimate goal of adversaries to close or curtail operations. An effective step airports and the aviation community can take to protect its interests is to create a non-profit organization to become an effective voice and representative for the airport.

Unfortunately, most airports and their respective GA communities don’t organize until a crisis threatens — often too late to be an effective counter force to the opposition’s efforts formed months or even years earlier in pursuit of its anti-aviation agendas.

How to organize effectively

The Westchester Aviation Association, a not-for-profit organization, is an excellent example of how this kind of organization which represents the general aviation community at Westchester County Airport (HPN), just outside of New York City, has helped that airport thrive.

Founded in 1982, the WAA has been a consistent and vocal voice for GA at the airport. They have made great strides in community outreach to address resident concerns, and have maintained strong ties to local, state and federal officials. The WAA has been successful in communicating the benefits the airport provides to the community by direct and indirect revenue, convenience and safety.

Combined efforts block anti-aviation legislation

Recently, a New York Congresswoman backed legislation that would implement a permanent ban on nighttime flights at the airport. The WAA was instrumental in reacting quickly to the proposed legislation, and was successful in getting it blocked. The WAA’s success illustrates the value of an active airport association in place before a crisis threatens the aviation community.

Through diligent community organization, communication and education, the WAA also serves as a model for others to counter attempts to curtail aviation growth for airports and deal with encroaching development, noise complaints, and other issues.

This May, the WAA co-sponsored a major event at Westchester County Airport with Hawker Beechcraft. The event was well attended by politicians, corporations, media, local businesses, civic organizations, and even a former astronaut to illustrate the economic benefits of regional airports.

“Our airport is clearly a tool that promotes economic development,” said County Executive Rob Astorino. “The airport is home to more than 80 businesses, employs 1300 people and contributes $649 million to the local economy.”

Regional airports would do well to follow the WAA model.

Jeff Lee, President of the WAA, said the partnership between the organization, local government and community residents has been key to the development of the airport.

“The airport spurs jobs and brings business to the area,” said Lee. “So we reached out to the community and tried to find common ground between local citizens’ concerns and airport operations.”

The WAA proves the success accomplished by a fully developed and sustained community-aviation relationship providing a healthy, local economy to benefit all communities neighboring a regional airport.

Listen in on WAA community/business event

Click here to listen to a brief podcast of this effective aviation event WAA May Event, Westchester Business Takes Flight.

If you wish to join the Westchester Aviation Association and be a part of its on-going efforts in supporting GA at HPN, click here for an application form.

Community Outreach Can Help Your Business Take Flight

Tuesday, May 4th, 2010

GTF-372Flight school Dolphin Aviation, and Michele Raines, pilot and founder of Miss Aerial, an on-line community empowering women in aviation, recently sponsored Girls Take Flight, a week-long event of aviation learning for Girls, Inc. of Sarasota County, Florida at the Sarasota-Bradenton International Airport.

The girls learned about aviation careers, demoed a flight simulator, toured the flight school, went on a plane ride, and received free aviation accessories such as logbooks, stickers and pins. A variety of aviation companies partnered to contribute the necessary resources for this successful community outreach.

While the girls learned plenty, the participating aviation companies learned important marketing lessons as well. The simple-give back program to the community was picked up by several local TV stations and newspapers called for interviews and photographs. The coverage was so great that the program is being expanded to include regional high schools in the area for next year. And Dolphin Aviation has seen a tremendous amount of interest and inquires from the event.   This is a great example of how giving back to the community earns you much more in the long run.

This kind of public relations event can have an immediate and measurable impact on your business.

Think outside the marketing box, and see what you can give your community. The right event, planned properly can provide invaluable exposure for free. And change the lives of a group of girls.

Glass Half-Full at Stewart International Airport

Tuesday, December 8th, 2009

Yes, the current economy has been disastrous for the aviation industry – no avoiding it. But Diannae Ehler, General Manager of Stewart International Airport reported November 17, 2009 to the Stewart Airport Commission that despite the downturn, Stewart is holding its passenger numbers steady.

Stewart is predicted to end up serving 400,000 passengers for 2009, approximately 30,000 a month, according to Ehler, and these numbers have remained consistent throughout the year. Although respectable, these numbers are down from the peak of 900,000 a month in 2007, when the Port Authority of NY purchased the entity.

Poised for the economic recovery, Stewart is prepping to be ready for when airlines return and passengers return with them. They are marketing area restaurants and hotels, as well as the ideal location situated nicely in the quad-state area: NY, NJ, CT and PA.

In the mid-1990s, airlines significantly reduced their flights to Stewart, but the Port Authority is reaching out to recruit major airlines to return. To get the numbers up locally, the PA is conducting a business travel survey to learn how and when the local community is using the airport — or why they are not.

Airlines are filing for bankruptcy, nearly 150,000 full-time industry jobs lost, and an overwhelming sense of demise often seems inescapable. But wait — it’s not all doom and gloom! Here in the Hudson Valley, things are actually not so bad.

Good News for Aviation from Burbank

Friday, November 6th, 2009

The FAA rejected a proposal Monday that would have established a night-time ban at Bob Hope Airport (KBUR) in Burbank, CA citing an “undue burden on commerce.”

Whether in Burbank or Westchester County, NY, for decades local officials have petitioned to limit night-time travel in order to reduce the noise impact on surrounding communities. But once again, the many benefits provided by aviation commerce have far outweighed these concerns, with the FAA stating on November 2, 2009 in a 42-page ruling, that such restrictions are “not reasonable” because it would create “and undue burden on commerce.”

Restrictions proposed in Burbank would have banned flights by airlines, cargo operators, charter services and private pilots between the hour of 10 pm and 7 am, with exceptions for emergencies. Airlines presently operate under voluntary agreements to limit their flights between these hours, in consideration for those living in nearby communities.

However, a mandatory restriction would force flights delayed by weather or unforeseen circumstances to fly to an alternate airport. This would cause significant hardship not only to the airline but the passengers as well, who would then have to spend the night waiting for the curfew to end or make other arrangements to get home. In addition, such a curfew would worsen congestion elsewhere in the affected regions.

Westchester County’s local and state officials having proposed a similar ban for Westchester County Airport, should pay close attention to the Burbank decision. Often local officials seem oblivious to the economic engine Westchester County Airport has become, contributing well over 7,000 jobs and $150 million in revenue for the County (2000 statistics, New York State Dept. of Transportation). Efforts to limit this airport’s operational hours would exacerbate the downturn the local economy is already suffering.

National Business Aviation Association (NBAA) welcomed the decision of the FAA. “Access to our national network of community airports is at the cornerstone of the mobility and efficiency that are the heart of business aviation,” said Ed Bolen, President and CEO of NBAA. “When businesses aviation access is preserved at airports, it’s also a win for nearby communities, which benefit from the jobs, investment and economic activity that is created.”

Community airports are the life-force to local commerce, and the aviation community strives to be ‘good neighbors’ and continue their efforts to reduce noise impact. If fact, due to these voluntary policies and improvements in engine technology, the Westchester County Airport is actually 50% quieter that it was 20 years ago.

It would behoove our legislatures, in whatever districts they represent, to education themselves and their constituents as to the benefits of aviation commerce. Officials and community members should listen closely to the FAA ruling in Burbank and drop their effort to impose a mandatory curfew.

For the latest noise abatement information regarding Westchester County Airport specifically, visit http://www.westchestergov.com/airport/noise_abatement_website.htm

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