Carroll had his guitar broken by the airline’s baggage handlers and when he received no compensation with the airline, he took out his frustrations by writing a country song and created a music video about his experience.

The video has since gone viral and was featured on major American and Canadian news outlets. With all this unwanted attention, United Airlines recognized its error and has since contacted Carroll to make reparations. In addition, it has asked to use his video as part of its training.

Here’s the music video: http://www.youtube.com/watch?v=5YGc4zOqozo